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Terms and conditions

Recipe-eg.com website and mobile application provide you with a unique shopping experience. Therefore, it is necessary to note the terms and conditions that pertain to your use and access to any page of the Recipe-eg.com website and mobile application and all pages, links, tools and features that are related to it. By accessing, browsing, and using our website or any of our applications through any platform and/or by completing your order, you have read and agree that you have read, understood and agreed to the terms and conditions set out below.
Contact us
You will be notified of any updates regarding your order via the email you registered during registration with the site or that you updated later. Contacting us is through email, our Facebook page, our hot line on 15742, phone number, which is +2 (02) 382 42 009 or through the “Contact Us” link on the website. You can contact the customer service team to adjust your request, which require a quick action on any of the communication platforms with us.
Subscription and registration
The customer is allowed to register only one account and Recipe has the right to suspend any multiple accounts of one customer. Recipe has the right to verify the identity of the customer through any of the communication channels.
The customer is fully responsible for verifying the specifications of the product mentioned on the sale page to ensure that the order matches the product(s) mentioned. Coupons and discount codes are valid for one use only. The customer cannot use more than one code/coupon on one order. No code or coupons can be exchanged for cash.
Review and purchase
The customer has the right to cancel the order before payment and once the payment is made, cancellation may not be allowed, depending on the purchase status, as canceling the order may not be possible once the purchase is completed.
Circumstances beyond our control
Recipe is not responsible for lost or damaged purchases due to force majeure. These circumstances not only include natural phenomena such as earthquakes, hurricanes, storms, floods and fog, but also fires, plane crashes, wars, revolutions, production problems, power cuts, communication methods, or any other disruption process, whether governmental or non-governmental, any damage to the shipping process, even if it is known to Recipe or the process of damaging or erasing the electronic image, information and recordings as a result of electrical and magnetic problems. Recipe deals with a local broker (shipping companies) to deliver your orders, and these companies are solely responsible for their employees and representatives, not Recipe. However, Recipe makes sure and follows up on the quality of service provided to its customers by these companies.
All terms and conditions are subject to change without prior notice.